Julia Bartsch ("Julia Bartsch", "we", "our" or "us") is committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains what personal data is collected when you visit www.juliabartsch.com, place an order, commission bespoke jewellery or otherwise interact with the atelier. It also explains how your information is used, stored and protected in accordance with the General Data Protection Regulation (GDPR) and applicable French data protection laws.

The data controller responsible for processing your personal information is:

JB. Studio, Commercial name: Julia Bartsch

7 Rue des Taillandiers, 75011 Paris, France

Email: info@juliabartsch.com

Depending on how you interact with the atelier, the following information may be collected.

Identity information

• Name

• Billing address

• Shipping address

• Telephone number

• Email address

Order information

• Purchased products

• Ring size

• Engraving details

• Bespoke commission information

• Delivery preferences

• Order history

• Payment status

Technical information

When visiting the website:

• IP address

• Browser type

• Device information

• Operating system

• Language preferences

• Pages visited

• Referring website

• Time spent on the website

Communication

Information voluntarily shared through

• email

• contact forms

• Instagram

• WhatsApp

• iMessage

where relevant to customer service or bespoke commissions.

Personal information may be collected when you:

• browse the website;

• place an order;

• subscribe to the newsletter;

• enquire about a bespoke commission;

• visit the atelier;

• contact Julia Bartsch by email;

• communicate via Instagram, WhatsApp or iMessage;

• complete a purchase at an exhibition or pop-up event.

Personal information is processed only where necessary. This includes:

Fulfilling orders

• processing payments;

• shipping jewellery;

• customer support;

• warranty requests;

• repairs

Bespoke commissions

• preparing quotations;

• developing projects;

• recording design approvals;

• documenting production;

• arranging deliveries.

Newsletter

Where consent has been given, email addresses may be used to send newsletters, collection launches, exhibition announcements and atelier news. Existing customers may occasionally receive communications relating to previous purchases or priority access to new collections where permitted by applicable law. Recipients may unsubscribe at any time.

Website improvement

Anonymous website usage information helps improve the website experience through Google Analytics and Squarespace analytics tools.

Fraud prevention

Information may also be processed to prevent fraud, verify transactions and comply with legal obligations.

Under the GDPR, personal information is processed on one or more of the following legal grounds:

• performance of a contract;

• compliance with legal obligations;

• legitimate business interests;

• consent (newsletter subscriptions);

• protection against fraud.

Online payments are securely processed by Stripe.

Purchases completed at the atelier or during exhibitions may also be processed using SumUp. Julia Bartsch does not store or have access to complete credit card information. Payment providers process financial information in accordance with their own privacy policies.

Newsletter subscriptions are managed through Squarespace Email Campaigns. Subscribers receive emails only after voluntarily providing their consent. Customers may unsubscribe at any time by clicking the unsubscribe link contained in every newsletter.

This website uses cookies provided by Squarespace and trusted third-party services.

Cookies help:

• remember user preferences;

• analyse website traffic;

• improve website performance;

• enhance security.

Visitors may adjust cookie preferences through the cookie banner or browser settings. Disabling certain cookies may affect website functionality.

To operate the website and fulfil customer orders, personal information may be shared with carefully selected service providers.

These include:

• Squarespace (website hosting)

• Stripe (payment processing)

• SumUp (in-person payments and invoicing)

• Google Analytics

• Google Search Console

• shipping carriers (La Poste, FedEx, DHL, UPS)

• accountants where legally required

These providers process personal information only to the extent necessary for the services they provide.

As Julia Bartsch serves clients worldwide, personal information may occasionally be transferred outside the European Economic Area through trusted service providers. Where such transfers occur, appropriate safeguards required under the GDPR are implemented.

Personal information is retained only for as long as necessary. 

Typical retention periods include:

Invoices: 

10 years, in accordance with French accounting legislation.

Order history:

for customer service, warranty and legal obligations.

Newsletter subscriptions:

until consent is withdrawn.

Communications relating to bespoke commissions:

for the duration necessary to document the commission and maintain the atelier archive.

Julia Bartsch maintains an internal archive documenting numbered editions and bespoke commissions.

This archive may include:

• first name;

• country of residence;

• edition number;

• photographs of the finished jewellery;

• technical information relating to the commission.

The archive forms part of the historical documentation of the atelier and is maintained for artistic, documentary and authenticity purposes.

Reasonable technical and organisational measures are implemented to protect personal information against accidental loss, unauthorised access, alteration or disclosure. No method of internet transmission or electronic storage can be guaranteed to be completely secure.

Where applicable under the GDPR, you have the right to:

• access your personal information;

• request correction;

• request deletion;

• restrict processing;

• object to processing;

• withdraw consent;

• request portability of your data.

Requests may be submitted to: info@juliabartsch.com

If you believe your personal information has not been processed in accordance with applicable law, you have the right to lodge a complaint with the French supervisory authority:

Commission Nationale de l'Informatique et des Libertés (CNIL)

www.cnil.fr

This Privacy Policy may be updated periodically to reflect legal, technical or operational changes.

The latest version will always be published on www.juliabartsch.com.

French law will be applied to all disputes related to these terms and conditions or the online shop.

Updates to these Terms

Julia Bartsch reserves the right to amend these Terms & Conditions at any time. The version applicable to an order is the version published on the website at the date the order is placed.