Every Julia Bartsch piece is carefully prepared in the Paris atelier and shipped in a signature jewellery box together with a travel pouch, polishing cloth and certificate of authenticity. Every shipment is fully tracked and insured for its full purchase value to ensure your jewellery arrives safely.

Shipping costs are calculated automatically during checkout according to your destination and selected shipping method. Once your order has been dispatched, you will receive a shipping confirmation together with your tracking information.

Most pieces are ready to ship immediately if not indicated otherwise on the respective product page. If you wish to receive your jewellery for a specific date, please contact info@juliabartsch.com‍ ‍before placing your order.

Estimated delivery times

• France: 2–3 business days

• Europe: 3–5 business days

• International: 3–7 business days

International shipping
Orders shipped outside the European Union are delivered exclusively via FedEx, UPS or DHL door-to-door service. Customs duties, import taxes or carrier handling fees may apply depending on the destination country. These charges are not included in the purchase or shipping price and are the responsibility of the recipient.

If an international shipment is refused by the recipient or returned due to unpaid customs charges, the original shipping costs, return shipping costs and any customs-related charges incurred will be deducted from the refund.

You are warmly invited to collect your order directly from the Paris atelier and to discover the place where every piece is handcrafted. It is always a pleasure to welcome clients to the atelier and to personally hand over their jewellery pieces. 

Atelier address: 7 Rue des Taillandiers, 75011 Paris, France

The atelier pick-up option can be selected during checkout and is available by appointment during atelier opening hours:

Thursday: 11:00–20:00
Friday: 11:00–20:00
Saturday: 12:00–17:00

If for any reason you are not completely satisfied with your purchase, you may return your order within 14 days of receiving it. To be eligible for a refund, returned items must:

• be unworn and in their original condition

• show no signs of wear or damage

• be returned in their original packaging

• include the certificate of authenticity

• include all accompanying accessories

Please contact info@juliabartsch.com before returning your order, using the subject line: Return — Order #XXXX

Return shipping costs are the responsibility of the customer. Returns may be sent using the customer's preferred shipping service, or Julia Bartsch can provide a fully insured return shipping label, the cost of which will be deducted from the refund.

For your protection, all returns must be sent using a tracked and insured shipping service. Julia Bartsch cannot be held responsible for items lost or damaged during return transit.

Bespoke & personalised pieces
Bespoke commissions and personalised jewellery cannot be returned or exchanged. This includes any piece that has been customised at the client's request, including but not limited to:

• personalised engraving

• custom sizing or modifications

• alternative gemstones

• alternative metal choices

• bespoke commissions

• any alteration from the original design

Sale items
Items purchased during a sale or with a promotional discount are considered final sale and cannot be returned or exchanged.

Refund
Refunds are processed once the returned jewellery has been received and inspected. Please allow approximately 3–4 business days for inspection before the refund is issued. Refunds are always made using the original payment method. Original shipping costs are non-refundable.

Exchanges
Exchanges are possible for another ring size or another item, subject to availability. Once the returned jewellery has been received and approved, the replacement order will be prepared for shipment. If the new piece has a higher value, the price difference will be charged. If it has a lower value, the difference will be refunded. Return shipping costs remain the responsibility of the customer. Shipping costs for the replacement item will be charged separately.

Julia Bartsch jewellery is created to accompany its wearer for many years. Should your piece require repair or resizing, I will always do my best to restore it whenever possible.

Each request is assessed individually, and a quotation will be provided before any work begins.

Ring resizing is available for many designs. The cost depends on the complexity of the adjustment and the construction of the piece. Rings set with gemstones often require the stone to be removed before resizing, which may increase the cost of the service. In certain cases, resizing may not be technically possible.

For all repair or resizing enquiries, please contact:

info@juliabartsch.com